Privacy Policy

Company information

Stendals El AB is registered under corporate identity number 556146-4909 (hereinafter referred to as StepLock) with headquarters at Signalistgatan 17, 721 31 Västerås, Sweden. Stendals El AB is part of the StepLock Group – a manufacturer of mechanical and electromechanical locks as well as access control systems.

What personal data is

Personal data refers to any information that can be directly or indirectly linked to a natural person. This includes, for example, name, personal identity number, address, email address, and telephone number. It also includes encrypted data and various types of electronic identifiers, such as IP numbers, if they can be linked to individuals.

Privacy

StepLock is the data controller, in accordance with the GDPR, for the processing of personal data on this and other websites and mobile applications operated by Stendals El AB, as well as in our other IT systems.

StepLock acts in accordance with the above-mentioned legislation and any other applicable national data protection laws relevant to StepLock’s operations.

We use your personal data to identify you as a contract party or as a key stakeholder who wishes to communicate with us. Your data is also used to contact you regarding delivery, orders, pricing notifications, offers, and other matters. Additionally, they are used to handle communication and respond to inquiries via customer service—by phone or digital channels—and to investigate complaints and warranty issues.

In accordance with the law, everyone has the right to be informed about StepLock’s processing of their personal data and to request corrections of any inaccuracies. StepLock honors your right to be informed and to be forgotten. Upon written request, StepLock will correct any inaccurate personal data it processes or delete any data that does not need to be retained for legal purposes. Information about StepLock’s handling of your personal data is provided free of charge, as outlined in the law. By submitting your personal data to StepLock, you consent to StepLock processing your data as described above.

Storage of personal data

We store personal data from customers, suppliers, employees, and other stakeholders for periods ranging from 2 months to up to 7 years if required by accounting laws. Where practical, the data is anonymized.

Marketing and personalization

The information you provide may be used by StepLock for marketing purposes.

If you have signed up for our newsletters or have been registered for other reasons, we may use your personal data to send newsletters and personalize their content for you. This includes your email address and data related to your preferences. By using this data, we can offer you deals we believe are most relevant and useful to you.

On our websites, we use information about our users for personalization. This means we use the data collected about you and your use of our services to influence how the website content appears when you visit us. This may include storing and displaying advertisements and offers we believe are suitable for you.

We also use personalization in our social media communications and in online advertising outside of www.steplock.se.

In some cases, we share data with our partners so they can help tailor our offers and marketing efforts. We have agreements in place to ensure these partners process the data in accordance with applicable laws.

Where and to whom your data is transferred

Your personal data may be shared with the following parties:

• Other companies within the StepLock Group
• Third parties conducting market research
• Government agencies, regulatory authorities, or courts
• A buyer or potential future buyer of our business
• Contract partners and IT service providers

We use a range of IT services and systems in our business. Some of these store and manage personal data. We prioritize your privacy and data security in all such processing. Some systems are installed locally and accessible only to our staff. In such cases, no data is transferred to third parties. However, some systems are cloud-based or hosted by suppliers, requiring us to transfer personal data to the supplier. In these cases, the supplier acts as a data processor and handles data on our behalf and according to our instructions.

Necessary processing of personal data and consent-based processing

Processing of personal data that is necessary for fulfilling a contract with you or complying with a legal obligation does not require your consent. For all other purposes, your consent is required. You give consent by using our services.

Personal data is primarily stored and processed within the EU. If data is processed outside the EU, we ensure compliance with European data protection laws through contractual agreements.

Your rights

Under the GDPR, you have the right to:

• Have your data corrected if it is inaccurate
• Be forgotten if no other legal grounds require StepLock to retain your data, such as accounting obligations
• Object to and request restrictions on the processing of your personal data
• Request a copy of all personal data StepLock holds about you
• Be informed in the event of a data breach involving your personal data
• Receive your data in a structured IT format for transfer to another data controller

If you discover any inaccuracies, want to request your data, or have it deleted, please contact our Data Protection Officer using the contact details below.

By using our services, you consent to our processing of your personal data.

Cookies

When a visitor accesses www.steplock.se or a linked site, StepLock may store certain information on the visitor’s computer in the form of a “cookie,” which allows us to tailor the site to the visitor’s interests and preferences.

A cookie is a small text file stored on the visitor’s device. Many websites use cookies to enable various functionalities. The information in a cookie may be used to analyze a visitor’s browsing behavior.

There are two types of cookies. The first type stores a file on the visitor’s device for future use, such as indicating what content is new since the last visit. The second type is a “session cookie,” which is temporarily stored in the device's memory while the visitor navigates the site and is used, for example, to retain language preferences. Session cookies are not stored permanently and are deleted when the browser is closed.

Note: Without session cookies, e-commerce functionality cannot be used!

Contact information

You can contact us at info@steplock.se or via regular mail sent to:

Stendals El AB
Signalistgatan 17
721 31 Västerås, Sweden

Anyone whose data is processed has the right to file a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten). For more information, please visit the authority’s website.

Last updated: 2025-03-03